Last Updated: 18/09/2026

At Shaqan, we want you to be satisfied with your purchase. If you are not satisfied with a product, you may
be eligible for a return or refund subject to the conditions below.

1. Return Period

Products may be eligible for return within 5 days from the date of delivery.

Certain products may not be eligible for return due to their nature.

2. Eligibility for Returns

To be eligible for a return:

• Received damage product
• Received defective product
• Received wrong product
• Received expired /spoiled product
• The product must be unused and in its original condition.
• The product must be returned with its original packaging, accessories, manuals, and other included items.
• Proof of purchase/order details may be required.
• The product should not have been damaged due to misuse, improper handling, or unauthorized modification.

Certain products may not be eligible for return due to their nature.

3. Non-Returnable Products

The following products may not be eligible for return:

• Products that have been used or installed, where applicable
• Products damaged due to customer misuse
• Products without original packaging
• Personalized or customized products

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours / 5 days of delivery.

Please provide:

• Order number
• Photos/videos of the product
• Photos of the packaging
• Description of the issue

After reviewing the request, we may offer a replacement, or refund depending on the situation.

5. Return Shipping

For products returned because of a manufacturing defect, incorrect item, or damage during delivery,
Shaqan will cover the return shipping / applicable shipping charges will be handled according to the case.

For returns due to customer preference or other reasons, return shipping charges may apply.

6. Refund Process

Once the returned product has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed through the original payment method where possible.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

7. Shipping Charges

Original shipping charges may be non-refundable/refundable in eligible cases.

8. How to Request a Return

To request a return, contact:

Email: info@shaqan.com

Please include: Order Number, Customer Name, Product, Reason for Return, Photos/Videos (if applicable)

9. Refund Exceptions

We reserve the right to refuse a return or refund where the product does not meet the
conditions described in this policy.