Last Updated: 18/09/2026

At Shaqan, we are committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains
how we process and deliver orders placed through our website.

1. Order Processing

• Orders are generally processed within [1–2 business days] after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been dispatched, you will receive a confirmation message/email with the available tracking details.

2. Delivery Locations

We currently deliver to: India

Delivery availability may vary depending on the product and destination.

If your location is not serviceable, we will contact you using the contact details provided during checkout.

3. Estimated Delivery Time

Estimated delivery times are:

• Local/City Delivery: 2-3 business days
• Within Kerala State: 3-4 business days
• Rest of India: 4-7 business days

These are estimated delivery times and may vary due to courier delays, weather conditions, holidays,
remote locations, or circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping for selected products, locations, or orders above a specified value.

5. Order Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to check the status of your shipment.

6. Delayed or Lost Orders

While we work with reliable delivery partners, delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact us at:

Email: info@shaqan.com

We will coordinate with the delivery partner and provide you with the available information.

7. Incorrect Address

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided and the order cannot be delivered, additional shipping charges may apply for re-delivery.

8. Damaged Package

If your package appears damaged when delivered, please contact us as soon as possible
and provide photographs/videos of the package and product.

We will review the issue and assist you according to our Return & Refund Policy.

9. Contact Us

For shipping-related questions, contact:

Shaqan

Email: info@shaqan.com